Job Description

Duration: 4+ Months

Job Description:

• The goal of this team is reduce / minimize damage and the impact of damage for Data Center hardware. The role involves reviewing issues submitted by Data Center teams, triaging, and solving where possible.

Responsibilities:

• This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
• Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
• Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
• Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
• Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
• Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

Experience (Required):

• 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
• Experience in data analysis and visualization.

Experience (Desired):

• Background in troubleshooting / repair of server / storage and networking products.
• Knowledge of spreadsheets and databases.
• Experience working in a hardware development (R&D) lab environment.
• Experience working in a data center environment.

Education:

• Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Devesh Shakya

Email: devesh@ustechsolutionsinc.com

Internal Id: 25-38525

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